RETURN POLICY

Returns happen. Don’t worry, we understand. That’s why we have a 30 day return policy (since customer received an order) for all products at Tees Merchant Store. Here are a few details if you’re making a return:

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality products, you must send us a photograph of the poor-quality products or damaged area. Tees Merchant Store will replace any items damaged or poor-quality at no additional cost.

Wrong Product Shipped/Missing Items

If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Love The World Style if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.

Package Returned To Sender

If a package is returned to sender by the shipping courier, Tees Merchant Store will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or charged Tees Merchant Store for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, Tees Merchant Store will reship the package to you for a small fee that will be collected through Paypal Payment Request.
Note: Tees Merchant Store will not refund returned packages to sender and reshipment times are the same as regular orders.

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Sender who received notification from Tees Merchant Store or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. You should also take the responsibility of making follow ups for the delivery progress.

Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, Tees Merchant Store will not be held liable and compensation will not be granted by any form. You should take the responsibility over this matter as we allow an Order Modification within 24 Hours.

Lost Order – Wrong Address

Tees Merchant Store will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for exchanges (if return, it is 7 days). Once 30 days have elapsed from the receipt of goods, exchanges will no longer be accepted.

To return your product, you should mail your product to:

Tees Merchant Store
ductheteesmerchant@gmail.com
814 Mission Street Suite 600 San Francisco, CA 94103.
Remember to take a picture of the product you send us before packing, and send it to the email address ductheteesmerchant@gmail.com
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping maybe deducted from your refund.
If you are shipping an item over $75, you should consider using a tracking-able shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.

PLEASE ATTENTION:

All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us and we will either replace the product or give you a refund - in this circumstance we will also refund you for the shipping cost.